CSMC’s PowerSchool Support is defined by three phases:
(1) Initial Product Implementation, (2) Ongoing PowerSchool Support, and (3) Extended Services.
- Initial Product Implementation services include all of the basic elements required to get a PowerSchool instance started and maintained throughout the year. This type of support is typically offered to schools in their first year of operation. IPI includes both district and school level setups. District-level setup includes items such as Calendar Membership Types, Entry/Exit Codes, Grade Scales, GPA Calculations, Test Scores, Special Programs, School Info, etc. School-level setup includes items such as Attendance Codes, Bell Schedules, Years and Terms, Full Time Equivalences, Attendance Conversions, etc.
- Ongoing PowerSchool Support includes all elements covered in the Initial Product Implementation and includes a comprehensive checklist and system scan to ensure state reporting compatibility. Ongoing support is typically provided to schools that have already implemented PowerSchool and are looking to maximize their usage of the system.
- Extended Services include all “out of the box” items such as custom HTML page development, creation of custom common core report cards, emergency data entry services, etc.
CSMC provides on-going support through our Help Desk. Our dedicated support staff is available to answer all PowerSchool and compliance-related questions via phone, email, and web. Our Help Desk staff knows your school and its setup and is able to help resolve a variety of issues that come up. The CSMC Help Desk is available to support anyone at your school providing specialized service across the entire spectrum of your organization. We are always just a phone call or email away. We believe the key to success with any student information system is having the right support staff by your side.